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Questions for Product Owners with Optional Explanations

  • Are your export APIs and formats documented?
    • Yes or No
    • Suggested: If Yes,where are they documented?
  • Do people need to create a new identity for this site, or can they use an existing one?
    • New Identity - The person is expected to create a fresh identity that is used on this site. This site does not trust a third party to authenticate identity.
    • Existing Identity - The person can register an account that is accessed using an identity authenticated by some third party. This product assumes that, by selecting a third party to authenticate their identity, the person accepts that third party as trustworthy.
    • Suggested: If Existing Identity, what identity services will you support?
  • Must people import things into this product, or can the product refer to things stored someplace else? Can this product work with objects and information whose "authoritative home" is another product, or can this product only work with things that it hosts directly?
    • Must Host - In order for this product to work with a thing, it must be hosted directly.
    • Can Refer - This product has the ability to access and work with things that are hosted by third parties, assuming that the third party allows this.
    • Suggested: If Can Refer, what items can be stored elsewhere and under what conditions?
  • Can this site accept updates that users make on other sites? In cases where the product tracks or manages things that the person has stored on some third party product, can this product watch the third party for updates?
    • One Time Import - This product only sees the remote thing at import time, and does not watch for changes.
    • Watch For Updates - This product watches the third party for changes, and updates its own view of the remote thing to match.
    • Suggested: If Yes, what types of items and under what conditions?
  • If person updates something here, is that change stored only by this product or can the person ask this product to store it elsewhere? Can this product accept some other site as being the authoritative home of a thing it knows about?
    • Must Be Authoritative - This product assumes that it is the authoritative home of all things it manages, and does not update third parties.
    • Can Update Remote - This product can work with a third party that is assumed to be authoritative. All updates made by the person using this product are also forwarded to the third party.
    • Suggested: If Yes, how does it work in practice?
  • Can the person allow other sites to use the things they've created or updated here? Does this product provide a way for third parties to authenticate a person and read or write?
    • No Access - The person must use this product to read or access whatever it manages.
    • Third Parties Can Read - The person can provide the third party with authentication credentials, and can read data managed by this product.
    • Third Parties Can Write - The person can provide the third party with authentication credentials, and can write data managed by this product.
    • Suggested: If Yes, what technical protocols are supported and how can users manage the authority they give other sites?
  • Can the person download or remotely access a copy of everything they've provided to this service? As part of their standard use of most products, people import or create things. Does this product provide an open, DRM-free way for people to retrieve or access via third party all of the things they've created or provided?
    • No Access - This product does not offer the person the ability to download the things they've provided.
    • Remote Access - The product provides an open, DRM-free way for people to download all of the things they've provided to the product, or remotely access it using a third party product.
    • Suggested: If Yes, how and in what forms?
  • Can the person download or remotely access information that others have provided to the product? In cases where the product allows download or remote access, can the person export or access all of the data to which they have access, or only data which they have directly created?
    • Provider Only - This person may only export or access data which they have directly provided.
    • Full Access - The person may export or download any data to which they have access on this product, subject to reasonable usage and abuse rules.
    • Suggested: If Yes, how and in what forms and with what other services or protocols?
  • Will this site delete an account and all associated data upon a user's request? If the user creates a password or account for use with this product, does the product provide a way to cancel the account and erase all data associated with it?
    • Immortal Accounts - Accounts or passwords, once created, are assumed to live for as long as the product is available. Desktop applications and other stand-alone products that do not have host services may have no way to remotely revoke accounts or passwords.
    • Data Expires - If this product acts as a hub, the data it copies from other sites will expire in a set amount of time. This product must be linked to a place where it can refresh or synchronize data in order to stay current.
    • Accounts Deleted Upon Request - This product has the ability to remove a person's account and all relevant data, and will do so when requested by the person or third party with appropriate legal standing.
    • Suggested: If Yes, where can I find the procedure to request deletion.
  • Do you give notice before terminating the account? 
    • Suggested: If Yes, how much notice do you give and in what forms?
  • Can you recover a terminated account?
    • Suggested: If Yes, how thoroughly, under what conditions, how quickly, and how is recovery triggered? 
  • Do you have a posted appeals process or dispute resolution procedure?
    • Suggested: If Yes, where are the procedures posted?
  • Do you disclose where my data is being kept in the real world?
    • Suggested: If Yes, where can I learn where my data is kept?
  • Can I control where my data is kept in the real world?
    • Suggested: If Yes, how can I exercise those controls?
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